Overview
A Complaint Form gives customers a structured way to report issues directly, instead of scattered emails or calls - so every complaint is logged, tracked, and easy to follow up on.
Getting Started
From the Forms dashboard, click Create, then select Complaint Form.
Step 1: Welcome
Set the Form Name, Form Title, and Description.
Step 2: Complaint Details
Add the fields you need to capture the full picture of the issue:
- Complaint Category
- Issue Description
- Priority Level
- Attachments
- Supporting Documents
Step 3: Thank You
Write a confirmation message letting the customer know their complaint has been received and will be reviewed.
Why it's worth using: Centralizing complaints in one place means nothing slips through the cracks — it improves issue tracking, creates accountability, and makes your team's response faster and more consistent.
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